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Where are your products made?
Do you ship internationally?
How long does delivery take?
What payment methods do you accept?
How much does shipping cost?
Will I have to pay customs fees or taxes
Can I return or exchange a product?
How are your products packaged?
Are all your items handmade?
How can I contact you?
All of our items are proudly handcrafted in Vietnam by skilled artisans, using natural and locally sourced materials.
Yes, we ship worldwide. Your order will be carefully packed and shipped directly from Vietnam to your doorstep.
International shipping typically takes 15–30 business days, depending on your location. Remote areas may require a little extra time.
We accept PayPal and all major credit/debit cards. All transactions are secure and encrypted for your protection.
Shipping fees vary based on destination and order weight. You can see the exact shipping cost at checkout before confirming your purchase.
Customs duties or import taxes may apply depending on your country’s regulations. These charges are the buyer’s responsibility.
Yes, we offer returns and exchanges within 07 days of receiving your order. Items must be unused, in original condition, and in original packaging. Please contact us before sending any returns.
We use eco-friendly, secure packaging to protect your items during transit, while also caring for the environment.
Yes, every piece is made by hand, so slight variations in color, texture, or size are part of the unique charm of handmade craftsmanship.
You can reach us via email at [your email] or through our Contact Us page. We aim to respond within 24 hours.
1900 888 619
58 To Huu, Trung Van, Nam Tu Liem, Ha Noi
handcraft297@gmail.com
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